“Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” - from the Foreword by STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People
SYNOPSIS | Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences, or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
Whether they take place at work or at home, with your neighbours or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future.
You'll learn how to:
With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.