Beatriz Fernández

Beatriz Fernández
Quality Manager
- ISS Facility Services

“My coach, my mentor and my friend!"



How I got started with James at Portal 

After receiving a promotion to a leadership position, it became clear to me that I needed to improve my English communication skills in business. I tried many different methods from well-known language schools and academies to self-study resources but none of them gave me the practical results I was looking for. I wanted to speak fluently and confidently in telephone conversations and I wanted to improve my overall communication and negotiation skills in English.
A colleague of mine at work recommended that I contact James. She explained how he had helped her and that he might be able to help me achieve the results I was looking for. So, I thought why not, what have I got to lose?
After that one class, it became crystal clear that James was the person I was looking for, to help me achieve my objectives.

What my classes are like

Over the years, I’ve attended a lot of professional training and in my opinion, James really stands out from other educators because he is truly genuine and authentic. He has an amazing ability to uncover a client's needs, and his patience and energy are nothing like what I’ve encountered before. He deeply cares about his clients, and his only focus is on helping them achieve their expected results.

How the training has helped me

To date, I can honestly say that my experience with James has been excellent! I have not only been able to improve my Business English skills but I have also developed my abilities in communication and negotiation, which has had a huge impact on both my professional and my personal life. James is more than just my English teacher, he is my coach, my mentor and a friend. He gives me the guidance I need to achieve my objectives in life, we just happen to do it in ‘English’. So, for me, this is a fantastic investment because I’m receiving two professional services for the price of one.