The Puzzle Of Productivity

The Puzzle Of Productivity

July 12, 2019

Nine years into recovery from the Great Recession, labour-productivity-growth rates remain near historic lows across many advanced economies. Productivity growth is crucial to increase wages and living standards and helps raise the purchasing power of consumers to grow demand for goods and services.

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Persuasive Public Speaking is as Simple as Breathing

Persuasive Public Speaking is as Simple as Breathing

July 05, 2019

Have you ever wondered why two people can say exactly the same thing in a meeting, but only one of them gets credit for it? Many times it’s the way we sound that makes the difference between whether or not we are actually heard.

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Are You An Agile Manager?

Are You An Agile Manager?

June 28, 2019

The agile workplace is becoming increasingly common. The shift is driven by proof that small, multidisciplinary teams of agile organisations can respond swiftly and promptly to rapidly changing market opportunities and customer demands. Indeed, more than 80 per cent of respondents in agile units report that overall performance increased moderately or significantly since their transformations began.

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What To Do In Your Next Meeting - Speak up or Hold Back?

What To Do In Your Next Meeting - Speak up or Hold Back?

June 21, 2019

In many organisations, our leadership readiness is measured in part by our willingness to speak up in meetings. How we speak off the cuff can have a bigger impact on our career trajectory than our presentations or speeches, because every single day we have an opportunity to make an impact.

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How To Boost Knowledge Workers Productivity

How To Boost Knowledge Workers Productivity

June 14, 2019

Are you doing all that you can to enhance the productivity of your knowledge workers? It’s a simple question, but one that few senior executives can answer.

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7 steps for getting your colleagues' attention

7 steps for getting your colleagues' attention

June 07, 2019

When you frame your message effectively, your audience will immediately understand the issue at hand and why it deserves their attention. Whether you’re making a presentation, sending an e-mail, or talking in private with your boss, here’s how to craft your message to get the results you want...

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Augmented Reality: A Managers Guide - Part 2

Augmented Reality: A Managers Guide - Part 2

May 31, 2019

Augmented reality starts with a camera-equipped device—such as a smartphone, a tablet, or smart glasses—loaded with AR software. When a user points the device and looks at an object...

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Augmented Reality: A Managers Guide - Part 1

Augmented Reality: A Managers Guide - Part 1

May 24, 2019

Augmented reality technologies promise to transform how we learn, make decisions, and interact with the physical world. In this package, The Harvard Business Review explains what AR is, how its applications are evolving, and why it’s so important.

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3 Major Cross-Cultural Communication Points Of Failure, And How To Fix Them

3 Major Cross-Cultural Communication Points Of Failure, And How To Fix Them

May 17, 2019

The strength of cross-cultural teams is their diversity of experience, perspective, and insight. But to capture those riches, colleagues must commit to open communication; they must dare to share. 

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Better Planned Meetings Lead To Better Decisions

Better Planned Meetings Lead To Better Decisions

May 10, 2019

Decisions are the lifeblood of organisations, and meetings are where important business decisions often happen. Yet many executives are nonplussed—at best—when describing their own experience of meetings.

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Lifelong Learning Journeys - Digital Education's Next Opportunity!

Lifelong Learning Journeys - Digital Education's Next Opportunity!

May 03, 2019

In emerging markets, the digital transformation of education is gaining traction, and all stakeholders can benefit if they seize new opportunities for collaboration.

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Defining Leadership Is Vital

Defining Leadership Is Vital

April 26, 2019

Why does a definition of leadership matter? An incomplete definition will produce piecemeal leadership development programs with a misguided focus and poor impact. While organisations get plenty of leadership advice, they lack a way to cut through the noiseMcKinsey's definition offers a starting point.

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Time Management Training Is Dead!

Time Management Training Is Dead!

April 19, 2019

The complexity of knowledge work today requires a workflow methodology that allows us to be intentional, proactive, and thoughtful. The basis of a useful workflow management methodology is the ability to make tasks and responsibilities easy to organise, track, and act upon.

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Productivity Tools Are Great But Productivity Skills Are Better

Productivity Tools Are Great But Productivity Skills Are Better

April 12, 2019

When people ask Maura for advice about choosing software to improve productivity for themselves or their organisations, she asks them this question: How will the software fit into the existing workflow management process? Regardless of the software, apps, and gadgets that a company invests in for its employees, those tools aren't going to make the employees more productive unless...

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English: The language of Business - Part 3

English: The language of Business - Part 3

April 05, 2019

An Adoption Framework Converting the primary language of a business is no small task. Adoption depends on two key factors...

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English: The language of Business - Part 2

English: The language of Business - Part 2

March 29, 2019

It’s not unusual to hear nonnative speakers revert to their own language at the expense of their English-speaking colleagues, often because it’s faster and easier to conduct meetings in their mother tongue. 

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English: The language of Business - Part 1

English: The language of Business - Part 1

March 22, 2019

The fastest-spreading language in human history, English is spoken at a useful level by some 1.75 billion people worldwide—that’s one in every four of us.

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Leadership Decoded: What matters

Leadership Decoded: What matters

March 08, 2019

It's understood that different business situations often require different styles of leadership. However, the research points to a kind of core leadership behaviour that will be relevant to most companies today, notably on the front line.

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The Economic Legacy of Ebenezer Scrooge

The Economic Legacy of Ebenezer Scrooge

December 10, 2017

“It is not from the benevolence of the butcher, the brewer, or the baker, that we expect our dinner, but from their regard to their own interest. We address ourselves, not to their humanity but to their self-love.”

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Young women are still less likely to negotiate a job offer. Why?

Young women are still less likely to negotiate a job offer. Why?

December 03, 2017

Nearly a decade ago, Carnegie Mellon University researchers surveyed a group of graduating college students and found just 7 percent of women said they'd tried to negotiate their initial job offers, compared to a whopping 57 percent of men.

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How GM Uses Social Media to Improve Cars and Customer Service

How GM Uses Social Media to Improve Cars and Customer Service

November 27, 2017

In 1933, General Motors President and CEO Alfred Sloan established the automobile industry’s first full-time consumer research department under the direction of Henry “Buck” Weaver, a pioneer in market-based decision making. 

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Economic models say we make rational choices. Do we?

Economic models say we make rational choices. Do we?

November 20, 2017

For years, economists and psychologists have argued about whether the standard model that economists use to explain how people make decisions is correct. It says that people make rational choices: they weigh all the options against a well-defined set of preferences to choose the one which makes them happiest or is the most valuable to them.

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What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence

What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence

November 13, 2017

Two decades before Daniel Goleman first wrote about emotional intelligence in the pages of HBR, he met his holiness the 14th Dalai Lama at Amherst College, who mentioned to the young science journalist for the New York Times that he was interested in meeting with scientists.

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Why Remote Work Thrives in Some Companies and Fails in Others

Why Remote Work Thrives in Some Companies and Fails in Others

November 06, 2017

Since people began telecommuting decades ago, companies have been excited about the prospects to increase productivity, reduce costs, and gain access to a much larger talent pool.

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Bring in Outside Experts to Mentor Your Team

Bring in Outside Experts to Mentor Your Team

October 30, 2017

Organisations depend increasingly on independent, temporary workers, even for mission-critical work. We call this subset of freelancers who do strategic work in companies or nonprofit organisations agile talent.

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3 ways to unleash your creativity

3 ways to unleash your creativity

October 23, 2017

Creativity is vital in racing, for teams and for drivers, and it’s becoming increasingly important in the context of knowledge work.

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Seven Steps Toward Better Critical Thinking

Seven Steps Toward Better Critical Thinking

October 16, 2017

It's been said that the problems you encounter in life stem not so much from what you don't know, but from what you know for sure that isn't so. Who said it? We don't know, although many people are certain that it was Mark Twain. More on that later. For now, why would it be less hazardous—to your health, to productivity, to happiness—to not know a whole bunch of things than to believe things that aren't true? Because if you're sure that you know something, you act on it with the strength of conviction and resolve...

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Why Success Always Starts with Failure

Why Success Always Starts with Failure

October 09, 2017

We badly need to believe in the potency of leaders. Our instinctive response, when faced with a complicated challenge, is to look for a leader who will solve it…

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3 Tips To help You Have A More Productive Day, Today

3 Tips To help You Have A More Productive Day, Today

October 02, 2017

The first step is to understand that productivity means optimising your entire life, not just work.

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How To Become More Resilient

How To Become More Resilient

September 25, 2017

Many of our woes begin with language. For example, consider the difference between believing life happens to you and thinking life happens. Those two extra words create the potential for disastrous results: depression, uncertainty, anxiety, guilt. Traveling a different track affords you a level of personal responsibility that proves freeing.

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8 leadership lessons from history

8 leadership lessons from history

September 18, 2017

Napoleon, Empress Wu, Franklin D. Roosevelt, Oliver Cromwell, Akbar, Stalin. History provides many examples of strong leaders who left their marks, for better or for worse.

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How to Have an Awkward Conversation at Work, Mindfully

How to Have an Awkward Conversation at Work, Mindfully

September 11, 2017

I’ve developed a theory that the biggest driver of mindlessness at work comes from lack of communication. Most times, this is connected to the conversations we’re not having about our values, or about the boundaries we set (or don’t set) around how we live, honour, or uphold these values at work. You know the type of conversation I am talking about: the really uncomfortable one, where you know what you need to say is going to be awkward and might displease or disappoint another person.

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Why English Is Such a Difficult Language to Learn

Why English Is Such a Difficult Language to Learn

September 05, 2017

I am often asked why English is such a difficult language to learn, for non-native speakers. In fact, how hard it is to learn depends on what your native language is; and this follows as languages are more (or less) closely related to one another; if your mother tongue is more similar, in terms of sounds, vocabulary and grammatical patterns to another--for instance you're a speaker of Dutch or German--then English will be easier to learn. But if you speak a language that comes from a more distantly related tongue--say Japanese--then English is more likely to prove a tougher nut to crack.

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Can we teach intelligence?

Can we teach intelligence?

August 29, 2017

Hardly any other psychological concept is as important to us as intelligence. We want to make intelligent choices, be able to keep up an intelligent conversation, and simply be intelligent people. Not surprisingly, scientists have investigated intelligent and less intelligent behaviour for decades. A wide array of different, sometimes even contradicting definitions of intelligence and tests of intelligence have emerged as a result.

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The 1-Minute Trick to Negotiating Like a Boss

The 1-Minute Trick to Negotiating Like a Boss

August 22, 2017

Life is full of negotiations, big and small. We negotiate for raises, we negotiate with clients and providers over prices, and we negotiate for more staff, the best projects, and flex time. (Then we go home and negotiate with our kids about how old you have to be to get your own smartphone.)

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The Key to Great Customer Service

The Key to Great Customer Service

August 15, 2017

This is the story of how I learned the key to great customer service.

I’d come down to New York for HSM’s World Innovation Forum. The first day of the conference, customer service guru and Zappos chief Tony Hsieh gave his spiel about Zappos being a service company that just happened to sell shoes. In fact, he said, their primary business wasn’t even delivering shoes or clothing. It was delivering happiness. He talked about how they hire — and fire — on their core values, how they’d developed and refined those values over the course of several years, and how their company mission was grounded in the latest science of what makes people happy. There was a music video and a PowerPoint. We got his book, Delivering Happiness, free in our conference bags. It was all compelling, inspiring stuff.

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