The Economic Legacy of Ebenezer Scrooge

The Economic Legacy of Ebenezer Scrooge

December 10, 2017

“It is not from the benevolence of the butcher, the brewer, or the baker, that we expect our dinner, but from their regard to their own interest. We address ourselves, not to their humanity but to their self-love.”

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Young women are still less likely to negotiate a job offer. Why?

Young women are still less likely to negotiate a job offer. Why?

December 03, 2017

Nearly a decade ago, Carnegie Mellon University researchers surveyed a group of graduating college students and found just 7 percent of women said they'd tried to negotiate their initial job offers, compared to a whopping 57 percent of men.

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How GM Uses Social Media to Improve Cars and Customer Service

How GM Uses Social Media to Improve Cars and Customer Service

November 27, 2017

In 1933, General Motors President and CEO Alfred Sloan established the automobile industry’s first full-time consumer research department under the direction of Henry “Buck” Weaver, a pioneer in market-based decision making. 

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Economic models say we make rational choices. Do we?

Economic models say we make rational choices. Do we?

November 20, 2017

For years, economists and psychologists have argued about whether the standard model that economists use to explain how people make decisions is correct. It says that people make rational choices: they weigh all the options against a well-defined set of preferences to choose the one which makes them happiest or is the most valuable to them.

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What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence

What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence

November 13, 2017

Two decades before Daniel Goleman first wrote about emotional intelligence in the pages of HBR, he met his holiness the 14th Dalai Lama at Amherst College, who mentioned to the young science journalist for the New York Times that he was interested in meeting with scientists.

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Why Remote Work Thrives in Some Companies and Fails in Others

Why Remote Work Thrives in Some Companies and Fails in Others

November 06, 2017

Since people began telecommuting decades ago, companies have been excited about the prospects to increase productivity, reduce costs, and gain access to a much larger talent pool.

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Bring in Outside Experts to Mentor Your Team

Bring in Outside Experts to Mentor Your Team

October 30, 2017

Organisations depend increasingly on independent, temporary workers, even for mission-critical work. We call this subset of freelancers who do strategic work in companies or nonprofit organisations agile talent.

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3 ways to unleash your creativity

3 ways to unleash your creativity

October 23, 2017

Creativity is vital in racing, for teams and for drivers, and it’s becoming increasingly important in the context of knowledge work.

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Seven Steps Toward Better Critical Thinking

Seven Steps Toward Better Critical Thinking

October 16, 2017

It's been said that the problems you encounter in life stem not so much from what you don't know, but from what you know for sure that isn't so. Who said it? We don't know, although many people are certain that it was Mark Twain. More on that later. For now, why would it be less hazardous—to your health, to productivity, to happiness—to not know a whole bunch of things than to believe things that aren't true? Because if you're sure that you know something, you act on it with the strength of conviction and resolve...

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Why Success Always Starts with Failure

Why Success Always Starts with Failure

October 09, 2017

We badly need to believe in the potency of leaders. Our instinctive response, when faced with a complicated challenge, is to look for a leader who will solve it…

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3 Tips To help You Have A More Productive Day, Today

3 Tips To help You Have A More Productive Day, Today

October 02, 2017

The first step is to understand that productivity means optimising your entire life, not just work.

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How To Become More Resilient

How To Become More Resilient

September 25, 2017

Many of our woes begin with language. For example, consider the difference between believing life happens to you and thinking life happens. Those two extra words create the potential for disastrous results: depression, uncertainty, anxiety, guilt. Traveling a different track affords you a level of personal responsibility that proves freeing.

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8 leadership lessons from history

8 leadership lessons from history

September 18, 2017

Napoleon, Empress Wu, Franklin D. Roosevelt, Oliver Cromwell, Akbar, Stalin. History provides many examples of strong leaders who left their marks, for better or for worse.

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How to Have an Awkward Conversation at Work, Mindfully

How to Have an Awkward Conversation at Work, Mindfully

September 11, 2017

I’ve developed a theory that the biggest driver of mindlessness at work comes from lack of communication. Most times, this is connected to the conversations we’re not having about our values, or about the boundaries we set (or don’t set) around how we live, honour, or uphold these values at work. You know the type of conversation I am talking about: the really uncomfortable one, where you know what you need to say is going to be awkward and might displease or disappoint another person.

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Why English Is Such a Difficult Language to Learn

Why English Is Such a Difficult Language to Learn

September 05, 2017

I am often asked why English is such a difficult language to learn, for non-native speakers. In fact, how hard it is to learn depends on what your native language is; and this follows as languages are more (or less) closely related to one another; if your mother tongue is more similar, in terms of sounds, vocabulary and grammatical patterns to another--for instance you're a speaker of Dutch or German--then English will be easier to learn. But if you speak a language that comes from a more distantly related tongue--say Japanese--then English is more likely to prove a tougher nut to crack.

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Can we teach intelligence?

Can we teach intelligence?

August 29, 2017

Hardly any other psychological concept is as important to us as intelligence. We want to make intelligent choices, be able to keep up an intelligent conversation, and simply be intelligent people. Not surprisingly, scientists have investigated intelligent and less intelligent behaviour for decades. A wide array of different, sometimes even contradicting definitions of intelligence and tests of intelligence have emerged as a result.

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The 1-Minute Trick to Negotiating Like a Boss

The 1-Minute Trick to Negotiating Like a Boss

August 22, 2017

Life is full of negotiations, big and small. We negotiate for raises, we negotiate with clients and providers over prices, and we negotiate for more staff, the best projects, and flex time. (Then we go home and negotiate with our kids about how old you have to be to get your own smartphone.)

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The Key to Great Customer Service

The Key to Great Customer Service

August 15, 2017

This is the story of how I learned the key to great customer service.

I’d come down to New York for HSM’s World Innovation Forum. The first day of the conference, customer service guru and Zappos chief Tony Hsieh gave his spiel about Zappos being a service company that just happened to sell shoes. In fact, he said, their primary business wasn’t even delivering shoes or clothing. It was delivering happiness. He talked about how they hire — and fire — on their core values, how they’d developed and refined those values over the course of several years, and how their company mission was grounded in the latest science of what makes people happy. There was a music video and a PowerPoint. We got his book, Delivering Happiness, free in our conference bags. It was all compelling, inspiring stuff.

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Principles For The Modern Leader

Principles For The Modern Leader

August 08, 2017

We’re all aware that there are timeless leadership principles that have been true since the dawn of time and that will continue to be valid in tomorrow’s business environment. Things like integrityhonesty, and personal responsibility immediately come to mind. While those are all vital traits, they’re not the leadership traits I’m addressing right now. In today’s world of technology-driven transformation, leaders need to embrace a new leadership principle if they want their organization to be relevant today and in the future.

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Do you speak the most powerful language in the world?

Do you speak the most powerful language in the world?

August 01, 2017

There are over 6,000 languages spoken in the world today, but some 2,000 of them count fewer than 1,000 speakers. Moreover, just 15 accounts for half of the languages spoken in the world.

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What is the value of creativity in today's global economy?

What is the value of creativity in today's global economy?

July 25, 2017

How much do the creative industries contribute to the global economy? A new study has quantified, for the first time, the economic and social contribution of cultural and creative industries (CCI) around the world.

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4 Simple Steps To Turning Your Frown Upside Down

4 Simple Steps To Turning Your Frown Upside Down

July 18, 2017

All of us, at some point in our life, feel down and frustrated, like we're being followed by a big black cloud.  UCLA neuroscientist Alex Korb, author of The Upward Spiral: Using Neuroscience to Reverse the Course of Depression, One Small Change at a Time, has some tips that might just help you brighten up your day. Time for a lesson in neuroscience.

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How Lifelong Learning Can Benefit More Than Just Your Bank Account

How Lifelong Learning Can Benefit More Than Just Your Bank Account

April 26, 2017

In 2015 Doreetha Daniels received her associate degree in social sciences from College of the Canyons, in Santa Clarita, California. But Daniels wasn’t a typical student: She was 99 years old. In the COC press release about her graduation, Daniels indicated that she wanted to get her degree simply to better herself; her six years of school during that pursuit were a testament to her will, determination, and commitment to learning...

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