As automation and artificial intelligence dramatically change the nature of work, employees must fine-tune the social and emotional abilities machines cannot master. To encourage this behaviour, employers must adjust the ways they assess, educate, train and reward their workforce on soft skills such as collaboration, communication and critical thinking.
It's been said that the problems you encounter in life stem not so much from what you don't know, but from what you know for sure that isn't so. Who said it? We don't know, although many people are certain that it was Mark Twain. More on that later. For now, why would it be less hazardous—to your health, to productivity, to happiness—to not know a whole bunch of things than to believe things that aren't true? Because if you're sure that you know something, you act on it with the strength of conviction and resolve...