SYNOPSIS | Everyone wants to get to Yes, but what happens when someone keeps saying No to you? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury offers a proven breakthrough process for turning adversaries into negotiating partners. With state-of-the-art negotiation and mediation strategies designed for the twenty-first century, Getting Past No will help you deal with challenging times, difficult people, and tough negotiations. In Getting Past No, you’ll learn how to: 1. stay in control under pressure, 2. defuse anger and hostility, 3. find out what the other side really wants, 4. use power to bring the other side back to the table, 5. reach agreements that satisfy both sides’ needs, 6. counter “dirty tricks”, 7. get what you want.