We’re passionate about helping to create a world where people wake up every day inspired to go to work, feeling safe whilst they are there and return home at the end of the day feeling fulfilled by the work they do, feeling that they have contributed to something greater than themselves.
Everything we do is dedicated to one single purpose, to help people solve problems. We believe in thinking differently! We help people solve problems by applying practical skills, which are easy to understand and that get measurable results. We do this by making learning simple, fun and effective.
PORTAL PRINCIPLES
Just like a compass needle points to North and helps you to find your way out of a forest, principles point you in the right direction and help you make decisions about what actions to take - Principles make a better business, and our principles are as follows:
VALUE FOR MONEY - GOOD QUALITY - INNOVATION - BRILLIANT CUSTOMER SERVICE - COMPETITIVELY CHALLENGING - A SENSE OF FUN
Value for money:
Keeping promises and being honest
Transparent pricing
No tricks or hidden charges
Giving people more for their money
Refreshing compared to others in the market
Good quality:
Living up to people’s expectations of us
Earning trust, being honest and delivering on promises
Excellent customer service
Going the extra mile – small touches that mean so much
Attention to detail
Being self-critical
Innovation:
Challenging conventions
Not just big products and ideas but the little things that demonstrate personality
Giving people what they want
Innovative, modern and stylish design
Brilliant customer service:
Friendly, human, relaxed, professional
Listening to what customers say
Respecting customers
Competitively challenging:
Answering a need in the market
Inspiring customers by having the balls to fight rip-offs
Fighting the establishment and showing that Portal is a better way
Promoting a ‘them and us’ spirit against the big boys
