Our Mission & Principles

Our Mission

We’re on a mission to change the way you learn

We’re passionate about helping to create a world where people wake up every day inspired to go to work, feeling safe whilst they are there and return home at the end of the day feeling fulfilled by the work they do, feeling that they have contributed to something greater than themselves.

Everything we do is dedicated to one single purpose, to help people solve problems. We believe in thinking differently! We help people solve problems by applying practical skills, which are easy to understand and that get measurable results.
We do this by making learning simple, fun and effective.

PORTAL PRINCIPLES

Just like a compass needle points to North and helps you to find your way out of a forest, principles point you in the right direction and help you make decisions about what actions to take - Principles make a better business, and our principles are as follows:

VALUE FOR MONEY - GOOD QUALITY - INNOVATION - BRILLIANT CUSTOMER SERVICE - COMPETITIVELY CHALLENGING - A SENSE OF FUN

    Value for money:

    • Keeping promises and being honest
    • Transparent pricing
    • No tricks or hidden charges
    • Giving people more for their money
    • Refreshing compared to others in the market

    Good quality:

    • Living up to people’s expectations of us
    • Earning trust, being honest and delivering on promises
    • Excellent customer service
    • Going the extra mile – small touches that mean so much
    • Attention to detail
    • Being self-critical

    Innovation:

    • Challenging conventions
    • Not just big products and ideas but the little things that demonstrate personality
    • Giving people what they want
    • Innovative, modern and stylish design

    Brilliant customer service:

    • Friendly, human, relaxed, professional
    • Listening to what customers say
    • Respecting customers

    Competitively challenging:

    • Answering a need in the market
    • Inspiring customers by having the balls to fight rip-offs
    • Fighting the establishment and showing that Portal is a better way
    • Promoting a ‘them and us’ spirit against the big boys
    • Doing it with humour

    A sense of fun:

    • Challenging convention and being daring
    • Being irreverent = cheeky and tongue in cheek
    • Making a point which people believe in
    • Being human and having a sense of humour
    • Being non-corporate and unconventional

     


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